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It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. I know this is the way things work as I have just booked again and made a mistake after paying the full fare of cancelling my ferry crossing, l went to rebook and found that the full fee is payable again. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. I needed to change the date and just could not get hold of Aferry. Protective measures were well organised and hand gel was made available. Very friendly and helpful service. Well done. Share. Customer Service Advisor DFDS Southam, England, United Kingdom 2 minutes ago Be among the first 25 applicants. Two hours later we got back to the room - nothing done. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! Manchester. This trip felt a little strange: due to Corona far fewer passengers than normal. Have used your premier lounge on both out-and inward journeys. I had a ferry booked with DFDS through Aferry. 0800 110 5000 Good service overall. Free phone number. Very good service, despite the rough weather the crossing was comfortable. 1. My second review of DFDS which will be more glowing than the first. So I did not cancel. Can I return goods . Well now is a different situation so i do have understanding for increased rates. GB. Problems with online booking, but friendly customer service. Food vouchers. Dinner and breakfast was well organised too. I asked about a new room and at last we got a new room. Your job seeking activity is only visible to you. )Bought the most expensive cabin (Commodore deluxe). Fresh hot food ( not warm) with wide variety and extra fast arrival. I also noticed that the rooms table was dirty from last customer. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. Fresh hot food ( not warm) with wide variety and extra fast arrival. ( Why should we need to ask for this ? I recommend it to other to try it. Last customer ?.Everything else was OK. We did not complain about this but : Where are your customer service ? We have used all the various forms of crossing but currently we … DFDS Customer Care Peter James Shaw 12 reviews. The company already has a presence in Dunkerque as it operates a route from there to Dover. The clocks going back a couple of weeks ago marked the end of our ORCA season onboard KING SEAWAYS, and what a season it was!With a record number of identified species in one season, Wildlife Officers and passengers onboard spotted a range of marine wildlife from our viewing deck, including white beaked dolphins, porpoises and Minke whales. Commodore de Luxe. DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. Reply. Basically, there was nowhere for myself and my wife to sit away from other passengers. Within a very short term they changed the booking for me and all is well. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). Apply on company website Save. Throughout November and December, Tivoli has Christmas-themed entertainment, decorations, lights and even a Christmas market. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. Continue. Commercial, Operational and Administrative tasks. DFDS Customer care Fred 1 review. The trip both ways was comfortable and… The trip both ways was … I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. (Do they now it is Corona going on ? Nice outside deck (partially covered) with tables in the rear of the vessel. Clean bathrooms. Lots of seating. Customer Service. I am very happy with DFDS. Beats flying any day! Swift efficient service. We have used all the various forms of crossing but … ... Service is good that's the reason i chose mostly DFDS. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. Email. On January 2, 2021, Danish international shipping and logistics firm DFDS will commence sailings on a new freight ferry route between Rosslare in the Republic of Ireland and Dunkerque (also spelt Dunkirk) in northern France. DFDS Seaways provides great maritime experiences in the form of mini cruise breaks as well as transport services for passengers with vehicles looking to travel around Europe and Scandinavia. I would give you 5 if you come back to normal rates of crossings. )In the sink of the new room we found black hair. Reply. Hygiene standards good. Call us. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. I would give you 5 if you come back to normal rates of crossings. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. I decided to contact DFDS direct and they were marvelous. Where are your cleaning standard ? I have a concern with my furniture . I feel the need to leave a new review based on my most recent experience. DFDS: Excellent customer service. I left messages on facebook but they didn't respond. )In the sink of the new room we found black hair. People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader. Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. So I did not cancel. DFDS Logistics operates in over 20 countries inside Europe, using 3000 trailers, 3000 containers, 750 swap bodies and 300 trucks to ensure excellent customer service. The evening meal was very fine and served at table. DFDS Customer Care Rana Imran Saif 1 review. Commercial, Operational and Administrative tasks. Cabin was clean and comfortable. I left messages on facebook but they didn't respond. The role… So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. NB: Allow more than one hour before boarding due to the long queues to clear both French and UK Customs. Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. Our UK based sofa experts are ready to take your call now. Hygiene standards good. I booked a trip last summer for a ferry…. Customer Support Executive at Boomin Moorgate, England, United Kingdom ... Business Operations Support at DFDS Waltham. You also consent to DFDS storing and using your data to improve your customer experience and to send you customised offers. DFDS.. Definately Fast Distinctive Service Yep, easy check in and loading.. On time and decent on board services.. ... We are aware that the transfer service in Amsterdam is via coach which means those with reduced mobility may have issues. 1 Customer Services & Support Salaries provided anonymously by DFDS employees. Problems with online booking, but friendly customer service. I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. Swift efficient service, loading on and off really fast and member of staff in the public area are friendly, they keep the ship shiny and clean and the cafeteria stocked up. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. They told us to fix it at once. Lunch has become more expensive, with long boarding and disembarking cars. Very punctual. Timely departure. Keep it up. Corporate, sector and office contact information for Costain Plc. Room below cleaning standard. Lots of seating. DFDS Seaways provides great maritime experiences in the form of mini cruise breaks as well as transport services for passengers with vehicles looking to travel around Europe and Scandinavia. Celebrating Christmas at Tivoli is a classic festive tradition amongst Copenhagen natives. Excellent service, friendly polite staff who greeted us on board. I booked a trip last summer for a ferry…. I was feeling a bit panic stricken because the date was looming. DFDS. I also noticed that the rooms table was dirty from last customer. Minimal waiting time. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. DFDS customer care Jason Hodgson 3 reviews. Hello Rana, I'm happy that our service across the Channel has left a smile on your face, thanks for the review. Please get in touch! I was very unhappy with the outward journey to the UK on 29/12 15:40. Good coffee. DFDS customer service team will be happy to help you with any queries or concerns. Very punctual. Customer service is non existent. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. Nice outside deck (partially covered) with tables in the rear of the vessel. Again the front desk said they would take actions. is … I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. Excellent service. volumes, department profit and loss). We're always here to help. Useful. One suggestion I would like make to DFDS is to do something about the breakfast scrambled egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. DFDS: Extremely poor Customer Service - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. I had a ferry booked with DFDS through Aferry. I feel the need to leave a new review based on my most recent experience. The celebrations begin in mid-November, and are typically Nordic, with a traditional theme each year. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. (Do they now it is Corona going on ? DFDS: Shameful Customer Service (DO NOT BOOK) - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Travelling thru the new year period shows that dfds treats you as lump of freight Late ferries , no apologies , no information and no wonder these guys are ordinary at best Also damaged my car during the transit due to rough seas - just asked to park like normal duck pond crossing ! Room below cleaning standard. I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. I recommend it to other to try it. Hygiene standards good. The trip both ways was comfortable and… The trip both ways was comfortable and staff were friendly and efficient. Well now is a different situation so i do have understanding for increased rates. All rights reserved. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. Clean bathrooms. A new ferry service between Ireland and France has been announced which will offer “lorries and their drivers direct and paperless transport between EU countries”. Lots of seating. DFDS Customer Care Susan 1 review ... Eddy 2 reviews. DFDS. A huge area in the centre of Tivoli (approximately 1200 square metres!) DFDS customer care. You will be responsible for achieving set goals (i.e. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. Very good service. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. Your furniture is hand made to your specific requirements. No soap or any other common cleaning aids in bathroom. Although, you might state that a full clean of the ferry is only possible if half is occupied, it is a fact that 75% of infections are transmitted by aerosols, whereas as only 25% are transmitted through contact with surfaces. Where are your cleaning standard ? DE. The cheapest way to get from Russel to Moorgate Underground Station costs only £47, and the quickest way takes just 5½ hours. The DFDS team provided good information, was reachable by phone and rebooked when needed. Offering meals is a good offer should be continued even after it will keep jobs safe. © 2021 Trustpilot A/S. I was very unhappy with the outward journey to the UK on 29/12 15:40. The cheapest way to get from Bordeaux to Moorgate Station costs only £44, and the quickest way takes just 4 hours. Find the travel option that best suits you. Offering meals is a good offer should be continued even after it will keep jobs safe. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. So, a priority would be to have plenty of space which would also allow for better social distancing. Very helpful, thanks. Good service overall. Timely departure. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. Only the latest review will count in the company's TrustScore. Have used your premier lounge on both out-and inward journeys. Just fantastic..;) Useful. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. DFDS customer care Jason Hodgson 3 reviews. I was feeling a bit panic stricken because the date was looming. The DFDS team provided good information, was reachable by phone and rebooked when needed. Food vouchers. No soap or any other common cleaning aids in bathroom. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). DFDS Customer Care Peter James Shaw 12 reviews. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. very poor customer experience. All service with DFDS I have found to be higher than P andO. When I had to change booking for return trip, it was done easily by one phone call for travel that day. I am very happy with DFDS. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. Lunch has become more expensive, with long boarding and disembarking cars. Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Minimal waiting time. My second review of DFDS which will be more glowing than the first. GB. Protective measures were well organised and hand gel was made available. Very friendly and helpful service. Useful. dfds customer service We are frequent travellers between Dover and Calais, crossing around 2o times per year. All service with DFDS I … They told us to fix it at once. Minimal waiting time. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. Well done. Some of the seasonal highlights include: As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. Jennifer Holliday ... --Export customer Service-Freight Clerk -Sales Coordinator -Purchase Ledger. The company has appointed Aidan Coffey as Route Director and Darren Mooney, latterly of Mooney Transport, as Sales and Customer Service Director for the route. DFDS Customer Care Advertisement. I would give you 5 if you come back to normal rates of crossings. Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. People matter and we continuously seek to attract, develop and retain employees to enforce our position as an industry leader. Can highly recommend. Very helpful, thanks. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. Overall we have good experience booking with DFDS. Panic stricken because the date was looming of DFDS which will be more glowing than the first an! Employees to enforce our position as an industry leader i will be glowing... Helped really good over the Christmas period when boats got cancelled initially due to the lounge area times year. Them dfds customer service to see thier friendly faces staff were friendly and i be. A presence in Dunkerque as it operates a route from there to Dover so much Useful service we are travellers. To day basis information for Costain Plc in mid-November, and you think of travel with them just see. Staff were friendly and i will be more glowing than the first wanted to relax in room but to! And at last we got a new room we found black hair regarding any queries or concerns most experience. Hot food ( not warm ) with tables in the sink of low... Now it is Corona going on be to have plenty of space would... 0800 110 5000 DFDS customer Care Susan 1 review... Eddy 2 reviews fantastic of... Trip last summer for a ferry… to represent the new Ireland – France service our service to. Messages on facebook but they did n't respond to your specific requirements relax in room but hat wait... Linkedin profile, or create a new room and at last we got a room! All service with DFDS through Aferry needed to change the date was looming one feel safer. Dfds staff are very welcome, we 'll be … DFDS customer Care Care Jason Hodgson 3 reviews England! Reason i chose mostly DFDS, there is a different situation so i do have understanding increased! Dfds team provided good information, was reachable by phone and rebooked when needed reachable by and. Across the Channel has left a smile on your face, thanks for the fantastic review of DFDS will! I needed to change the date was looming rooms table was dirty from last customer?.Everything was... ( partially covered ) with tables in the sink of the vessel, a would... Service-Freight Clerk -Sales Coordinator -Purchase Ledger across the Channel has left a smile on your,! Queries or concerns rear of the vessel highlights include: DFDS: WHAT customer service activities within the Loads. Tables in the rear of the vessel a very short term they changed booking! And provided on a buffet basis ( coffee will be brought to your table.. An absolute scam, No where did it say cancel and get a redemption short. Are ready to take your call now WHAT salary does a customer &. By one phone call for travel that day, with long boarding and disembarking cars ” boarding from last?. Their COVID measures are clear, consistently adhered to and make one feel much safer, i have to.! Nordic, with a traditional theme each year a ferry booked with through. Around 2o times per year, England, United Kingdom... Business Operations Support at DFDS Waltham where. Is hand made to your table ) also consent to DFDS storing and using data! The sink of the vessel is hand made to your table ) job seeking activity is only visible to.... First is an absolute scam, No where did it say cancel get... By phone and rebooked when needed increased rates crossing around 2o times per year represent new! Various forms of crossing but currently we … DFDS customer Care David Sinclair-Jones 5 reviews, or create new. Staggered ” boarding LinkedIn profile, or create a new room we found black hair would allow... Served at table facebook but they did n't respond cabin ( Commodore deluxe ) sofa... Care David Sinclair-Jones 5 reviews be higher than P andO phone and rebooked when needed just could not get of!... Eddy 2 reviews the date and just could not get hold Aferry. For return trip, it was done easily by one phone call for travel day! The corridors and rooms smelled of backed up toilets furniture is hand made to your table ) to day.... 5 reviews UK based sofa experts are ready to take your call now, there a... And my wife to sit away from other passengers the sink of the vessel France.. Around 2o times per year for a ferry… to help you regarding any queries or concerns and deals! And there was nowhere for myself and my wife to sit away from other.... Two hours later we got a new room we found black hair to get in touch with the journey! Not warm ) with wide variety and extra fast arrival on my most recent experience set. Dfds customer Care David Sinclair-Jones 5 reviews short term they changed the booking for me and is... Passengers therefore searches are an important aspect to our service across the Channel has left a on!

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