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Filing a complaint The customer service apologized but with no options but to wait for 10 days or cancel the order. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You can only get help from Distributel one way that we know of and that is by phone. Still have questions? I only see 1 attempt of a call when you submitted your cancellation of account. Good evening, They continue to charge $ from my account and I had to physically go to the bank to stop them. The guy in the cancel department said that the earliest cancel date is Nov 11 and a reconnection fee will be applied on the Nov 15 bill, all seemed settled. Monday to Friday: 8am to 9pm ET. Description Distributel is a Canadian telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. But internet connection was gone soon after, and when I called, another service man said unless I provided him with my credit card number he would not reconnect. I've been a long time customer of Distributel for Internet and can say it's been a great affordable service. I now have unlimited internet and TV service from Distributel and has saved me money. And again, if you didn't realize it was an option and you'd rather have a dialog … On every document sent for change of service such as an upgrade of service, it clearly stipulates that you enter a new 1-year contract. Impossible to talk to anyone at their call center RE this issue. If you see any errors in this information, be sure to let GetHuman know. BBB is here to help. Distributel is committed to providing the best quality of customer service. Étapes faciles à suivre pour vous connecter avec vos amis et votre famille avec votre téléphone résidentiel ou service interurbain Distributel. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. As a matter of policy, BBB does not endorse any product, service or business. Of course, they never notified me of this and it came as a surprise when I had to move from my house. Distributel has been providing telecommunication services for close to three decades! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Chances are you have one on your phone and computer. Distributel offers a variety of popular services including high-speed internet, television, and home phone services to residential customers. 1-877-810-2877 Customer Service. BBB remains operational and focused on serving our business community. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You can only get help from Distributel one way that we know of and that is by phone. We take pride in excellent service, business integrity, and innovation. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hopefully, Distributel will build a web-based presence soon to address common problems and questions. We do not sell personal information and we do not disclose any information except to provide customers with service or as may be required by law. So happy to finally get rid of Bell and Rogers. BBB remains operational and focused on serving our business community. Customer Service Representative salaries ($30k) Sales Representative jobs. Distributel is one of the pioneers of the independent service provider industry in Canada. We're here for you. Unfortunately, we haven't found a good help page, faq or forum for Distributel to share, but we can point you in the right direction. Customers like you are looking for help online for a large array of reasons, ie Setup service. Saturday and Sunday: 9am to 5pm ET. Every day, we will strive to understand, respect and prioritize our customers’ needs. Distributel doesn't have an online help desk for customer service, but you can call them on the phone. Customer Service/Service a la Clientele (Former Employee) - Montréal, QC - 26 January 2015 In a typical day at Distributel you will be one of the one to five total people in any given department, meaning the wait time on hold for your customers will have been between … Distributel is active in ensuring that your personal information is protected against unauthorized access or misuse. Easy to follow steps to keep connected to friends and family with your Distributel Home Phone or Long Distance. This company changed my contract for faster services (upgrade) but then also decided that my contract was now a one year, non cancellable one. BBB reports on known marketplace practices. Distributel | 8,089 followers on LinkedIn. In the 1990s, Distributel faced Bell Canada in court, under the premise that what they were doing wasn't legal. In the last 12 months, 108 GetHuman users have come here searching for the right place to start with online help, or a FAQ or forum for Distributel customers. 1-877-810-2877. At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Even though I am a new customer. Call in to customer service or contact Distributel by email to get more information about the sign-up process. The primary services that they offer are DSL, Cable Internet, FTTN (Fiber to the node or neighborhood), Wi-Fi and Dry-Loop as well as Phone and TV Service. Thanks! Read more. Distributel is a national telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia. If you are having a customer issue with Distributel, craft a better case, get attention and watch what other customers are doing to fix it faster and better. Employees are notified of internal job postings and encouraged to apply if they meet the qualifications. As usual in my 6 years with Distributel, The service and support were amazing! Mr. Kelly Stirling, Director of Customer Care. A free inside look at Distributel hourly pay trends based on 17 hourly pay wages for 14 jobs at Distributel. Distributel has evolved from being founded as a long distance provider to become a growing, national, full service telecommunications provider. After calling service, it restored connection and advised me next time to pay 5 days before due date. Still have questions? 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